Order and availability
The published policy notes that fulfilment can depend on stock availability for standard goods. If an item cannot be fulfilled as expected, the customer may be contacted regarding the available options.
Policy
Shipping Policy
Shipping, dispatch and delivery terms associated with NSF orders.
Shipping charges
Where shipping charges apply, they can depend on the item, dimensions, weight and destination. The amount presented for the relevant order becomes part of the customer’s transaction.
Returns connected with shipping
Eligible standard-item returns must meet the return-policy conditions. Customer-arranged return transport may apply when the return is not due to a defect or delivery issue.
Custom manufactured projects
Custom furniture and installation projects do not behave like ordinary parcel shipping. Dispatch, access, unloading and installation requirements should be considered as part of the project scope.
Address accuracy
Customers should ensure that the project and delivery address is accurate before dispatch. Material changes to the site or access conditions can affect fulfilment.